Item is Missing upon Delivery

Thank you for getting in touch with Craster.

I am very sorry to hear that you are missing part of your order.

So that we can open an urgent investigation with our warehouse, please contact us at info@craster.com and advise the following:

• The order number this relates to, which begins SO

• The shipment number this relates to, which begins SS

• The number of boxes / pallets received

• If all boxes were opened and thoroughly checked, as some boxes may contain a mixture of different items

We will investigate this with the warehouse as a priority and will update you again within two working days.

I apologise for the inconvenience this has caused.